Legal
Privacy Policy
Effective date: March 18, 2026
Garage Door USA (“we,” “us,” or “our”) operates the website garagedoor.us (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site. Please read this policy carefully. By accessing or using the Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Information You Provide Directly
We may collect personal information that you voluntarily provide when you interact with our Site, including:
- Phone number — when you use our callback request form or call us directly
- Email address — when you subscribe to our newsletter or contact us via email
- Zip code — when you use our service-area search tool
Information Collected Automatically
When you visit the Site, certain information is collected automatically by our servers and third-party analytics tools, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system and device type
- Referring URL (the page that linked you to our Site)
- Pages visited, time spent on each page, and clickstream data
- Date and time of access
- Screen resolution and language preference
Information from Third Parties
We may receive information about you from third-party services we use:
- Google Analytics — demographic and interest data (age range, gender, affinity categories) when available
- Google Ads — click and conversion data when you arrive at our Site through a paid advertisement
- CallRail — call duration, caller area code, and call recording data when you contact us by phone through a tracked number
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery — to respond to your inquiries, schedule service appointments, and provide garage door repair, installation, and maintenance services
- Communication — to send you maintenance tips via our newsletter (only with your consent) and to follow up on service requests
- Analytics and improvement — to understand how visitors use our Site so we can improve its content, functionality, and user experience
- Advertising measurement — to evaluate the effectiveness of our advertising campaigns and optimize our marketing spend
- Legal compliance — to comply with applicable laws, regulations, and legal processes
- Security — to detect and prevent fraud, abuse, and unauthorized access
4. Third-Party Services
We use the following third-party services that may collect information about you when you visit our Site:
Google Analytics 4
We use Google Analytics 4, a web analytics service provided by Google LLC, to analyze how visitors interact with our Site. Google Analytics uses cookies and similar technologies to collect data including pages visited, session duration, and traffic sources. This data is processed by Google in accordance with the Google Privacy Policy.
Google Ads & Conversion Tracking
We use Google Ads to display advertisements to potential customers. When you click on one of our ads and visit the Site, Google may place a conversion-tracking cookie on your device. This helps us understand which ads drive service inquiries and allows Google to serve you relevant ads across the web. You can opt out of personalized advertising at Google Ads Settings.
Google Tag Manager
We use Google Tag Manager (GTM) to manage the deployment of analytics and advertising tags on our Site. GTM itself does not collect personal data, but it facilitates the loading of scripts that do (such as Google Analytics and Google Ads).
CallRail
We use CallRail for phone call tracking and analytics. CallRail may dynamically replace phone numbers on our Site to attribute calls to specific marketing campaigns. When you call a tracked number, CallRail may record call metadata (duration, area code, timestamp) and, where disclosed, the call itself. For more information, see the CallRail Privacy Policy.
6. California Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information:
- Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it
- Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions
- Right to Correct: You have the right to request the correction of inaccurate personal information we maintain about you
- Right to Opt Out: You have the right to opt out of the “sale” or “sharing” of your personal information for targeted advertising. See Section 7 below
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights
How to Exercise Your Rights
To submit a request, email us at privacy@garagedoor.us or call us at (555) 123-4567. We will verify your identity before fulfilling your request and respond within 45 days. You may also designate an authorized agent to submit a request on your behalf by providing written authorization.
7. Do Not Sell or Share My Personal Information
Garage Door USA does not sell your personal information in exchange for monetary consideration.
However, under the CCPA/CPRA, the use of certain advertising cookies (such as Google Ads cookies) may be considered “sharing” personal information for cross-context behavioral advertising. If you wish to opt out of this type of sharing, you may:
- Disable advertising cookies in your browser settings
- Opt out of Google’s personalized advertising at Google Ads Settings
- Email us at privacy@garagedoor.us with the subject line “Do Not Sell Request” and we will process your opt-out
We will process your request within 15 business days and will not discriminate against you for exercising this right.
8. State Privacy Rights
In addition to California, several other states have enacted comprehensive consumer privacy laws. If you reside in any of the following states, you may have additional rights:
New Jersey (NJ Data Privacy Act)
Effective January 15, 2025, the New Jersey Data Privacy Act provides New Jersey residents with the right to access, correct, and delete personal data, as well as the right to opt out of targeted advertising and the sale of personal data.
Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA)
Residents of these states generally have the right to access, correct, and delete personal data, opt out of targeted advertising and the sale of personal data, and appeal a denied request.
Exercising Your State Rights
Regardless of your state of residence, you may submit a privacy request by emailing privacy@garagedoor.us or calling (555) 123-4567. We will respond in accordance with the applicable state law’s required timeframe.
9. Children’s Privacy
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at privacy@garagedoor.us.
10. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law:
- Service inquiries (phone numbers, emails): retained for up to 3 years for follow-up and warranty purposes
- Newsletter subscriptions: retained until you unsubscribe
- Analytics data: governed by Google Analytics’ retention settings (default: 14 months)
- Call tracking data: retained per CallRail’s data retention policy
- Advertising data: cookie durations are listed in the cookie table above
11. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect, including:
- HTTPS encryption for all Site traffic
- Access controls limiting who can view personal data
- Third-party service providers that maintain industry-standard security practices
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the “Effective date” at the top of this page. We encourage you to review this page periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: